1. Acceptance of Terms

By accessing or using VoxWear AI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

VoxWear AI is a privacy-first caregiver application that provides a unified view of seniors' vital signs, delivers accurate alerts with fewer false alarms, and supports consent-first, time-bounded video segment sharing for verification. The Service is designed to assist caregivers in monitoring and responding to health-related events, but it is not a medical device and does not provide clinical diagnosis.

3. User Accounts and Role Assignment

To use the Service, you must create an account. The first user to sign up in a fresh environment becomes an administrator automatically. Role assignment (caregiver, senior, call_center, or admin) is performed exclusively by administrators and cannot be self-selected during account creation. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Attempt to bypass or circumvent security measures, including Row Level Security (RLS) policies
• Access data or features outside your assigned role permissions
• Share video segments without explicit consent from the data subject
• Use the Service to violate any applicable laws or regulations
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use automated systems to access the Service without authorization

5. Video Sharing and Consent

The Service allows caregivers to share specific video segments with call-center staff or first responders. All video sharing requires explicit consent confirmation before sharing. Shared video segments are time-bounded and can be revoked at any time. Once revoked or expired, call-center staff can no longer access the shared media. You are responsible for ensuring you have proper authorization before sharing any video content.

6. Data Collection and Usage

The Service collects only the data necessary for providing caregiving services, including user profiles, senior profiles, vital signs, alerts, and video segments (when explicitly shared). All data collection and usage is subject to our Privacy Policy. By using the Service, you consent to the collection and use of information in accordance with our Privacy Policy.

7. Service Limitations

VoxWear AI is not a medical device and does not provide clinical diagnosis, medical advice, or treatment recommendations. The Service is intended to assist caregivers in monitoring and responding to health-related events, but it should not be used as a substitute for professional medical care. You acknowledge that:

• The Service does not provide continuous video recording
• Alerts and notifications are based on available data and may contain false positives or false negatives
• The Service is not intended for use in emergency situations where immediate medical attention is required
• You should always seek professional medical advice for health concerns

8. Role-Based Access and Privacy

Access to data within the Service is strictly controlled by role-based permissions:

• Caregivers: Can see only assigned seniors and their associated data
• Seniors: Can see only their own data and care timeline
• Call Center: Can see only alerts with shared, non-revoked, non-expired media
• Admins: Can manage users and roles but cannot bypass media sharing restrictions unless explicitly shared

All access boundaries are enforced at both the application and database levels through Row Level Security policies.

9. Intellectual Property

The Service and its original content, features, and functionality are owned by VoxWear AI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOXWEAR AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

12. Account Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason. You may also terminate your account at any time by contacting us.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Service after any changes to these Terms constitutes acceptance of those changes.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at [email protected].